Privacy Policy

Qoncept, Inc. (the “Company”) takes the utmost care in handling personal information so that customers can use our services with confidence.

Compliance with laws and regulations

The Company complies with the Act on the Protection of Personal Information and all other applicable laws, regulations, and rules.

Personal information

The Company defines “personal information” as information entered when using our services, the content of opinions, requests, complaints, and inquiries, and information obtained in connection with these, which can identify a specific individual either on its own or in combination with other information.

Collection of personal information

The Company collects personal information through lawful and fair means and does not use improper methods contrary to customers’ wishes. When obtaining personal information from a third party, the Company also checks that the information provider collected it appropriately.

Purposes of use

The Company uses personal information to send materials and notices, provide services, respond to inquiries, introduce services and products, and otherwise ensure the smooth operation of our services and provide more useful information.

Security measures to protect personal information

The Company manages personal information appropriately and strictly, taking preventive and security measures against unauthorized access, loss, destruction, alteration, and leakage.

Selection and supervision of contractors

When outsourcing the handling of personal information, the Company conducts a strict and appropriate investigation of the contractor and provides the necessary and appropriate supervision to maintain confidentiality.

Disclosure to third parties

The Company does not disclose or provide personal information it holds to third parties, except in the following cases:

  1. When the individual has given consent.
  2. When all or part of the handling is outsourced to a company or other entity with which the Company has a confidentiality agreement, to the extent necessary in connection with the Company and its services.
  3. When required by law.
  4. When necessary to protect a person’s life, body, or property and it is difficult to obtain the individual’s consent.

Disclosure, correction, suspension of use, and other requests

The Company responds to requests for notification of the purposes of use; disclosure, correction, addition, or deletion of personal information; suspension of use; and cessation of provision to third parties (collectively, “disclosure and other requests”). Please contact us for details of the procedures. The Company requires its prescribed documents and proof of identity, as well as a fee of JPY 1,000 (excluding tax) for each request.

The Company may decline all or part of a disclosure or other request in the following cases:

  1. When the individual’s identity cannot be verified.
  2. When the prescribed application documents are incomplete.
  3. When the Company does not hold the personal information concerned.
  4. When responding may harm a person’s life, body, property, or other interests.
  5. When responding may significantly interfere with the Company’s business.
  6. When responding would violate laws or regulations.

Revisions

The Company may revise this Privacy Policy to protect customers’ personal information or respond to changes in laws, regulations, and other standards. Revisions will be announced on the Company’s website or within its services.

Inquiries

For questions about this Privacy Policy, please contact us and address your inquiry to the person responsible for personal information management.